Many companies overlook the importance of good service; those who truly emphasize service will achieve positive discernment. Frontline service employees should receive empowered training to take full responsibility and care to go beyond their jobs to tend and solve customer problems. They should be prepared in providing the proper needs and facilities to the people.
In dealing with customers people should be treated with respect, therefore, companies should not only aim to provide good service but to recover from their mistakes. Outstanding service quality can give a potent competitive advantage that leads to superior sales and profit performance. Good service can gain and recovery customers and making them their loyal customers, as it relates to good service some companies differentiate how they deliver to the customers.